Begin forwarded message: > Dear members of the ICANN community, > > As many of you may know, ICANN is striving to provide greater > access to its GNSO Council meetings by allowing both Councilors and > other participants to view and listen to the proceedings via Adobe > Connect online. Despite our best efforts to provide seamless > access, we failed to provide a complete service for yesterday’s > GNSO Council meeting and we know it was a tremendous disadvantage > for many of you. I apologize to you on behalf of ICANN. Due to a > failure of our IT Department to provide adequate redundancy we were > unable to offer the audio portion of the meeting. > > We will provide you with a full explanation of why the service > failed along with detailed information on the changes that will > ensure that we will not have this problem in future meetings. I > will follow up with you as soon as I am satisfied that the proper > management controls are in place to prevent this failure in the > future. > > Thank you. > > Best regards, > > David Olive > Vice President, Policy Development, ICANN > > IP JUSTICE Robin Gross, Executive Director 1192 Haight Street, San Francisco, CA 94117 USA p: +1-415-553-6261 f: +1-415-462-6451 w: http://www.ipjustice.org e: [log in to unmask]