Registrant Services Director

Tracking Code

213779-025

Job Description 

ICANN has an exciting new opportunity for a Registrant Services Director. The right person for the role will build a team to develop and maintain a range of services and activities to support the needs of Domain Name Registrants. It involves participation in a number of cross-organizational projects in areas such as registrant rights, contract interpretations and compliance, operations, legal policy definitions and implementation with a strong focus on multi-stakeholder collaboration. This is a full time position reporting to President, Global Domains Division.

• Build and lead a team of highly talented Global Services professionals based in various locations around the globe.
• Work with the Multistakeholder community to define the services that meet the needs of Registrants around the globe.
• Oversee the development of services from planning to execution, delivery and maintenance.
• Become the Registrant Community advocate within ICANN and represent their needs to other teams across the organization.
• Develop and implement educational outreach programs to assist registrants in understanding ICANN services available to them
• Interface with technical, operational, legal and other cross-functional teams to continuously improve services.
• Create and provide regular metrics to manage, measure, and report progress to key stakeholders, management, and staff. 
• Achieve functional consistency and accuracy through documented functional processes and procedures.
• Be an exceptional team player and comfortable in working in a highly diverse, multi-cultural environment. 

Required Skills

• Ability to adapt to new technologies, organizational and procedural changes and to work independently and within working groups with minimal supervision on complex, non-routine issues.
• Strong oral and written communication skills in English language with additional languages a plus.
• Ability to create persuasive arguments with excellent negotiation skills
• Extroverted and inclined to networking
• A commitment to public service and the protection of others
• Broad understanding of technical issues involving the Internet and DNS industry.
• Detail-oriented and organized with the ability to multi-task.
• Active listening skills in daily interactions with internal and external stakeholders around the globe.
• Willingness to work long hours
• Ability to travel 40% of the time.
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Required Experience

• Prior international experience is a plus.
• BA or BS degree, MS or MBA preferred. Advanced degree in engineering or systems is highly desirable.
• 8+ years working in product/service management in the domain name industry with an advanced degree or 12 years with a bachelor’s degree.
• Be comfortable working in a fast paced, multi-cultural team environment. 

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability. Salary commensurate with experience and qualifications.

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,  age or other protected characteristics and complies with all applicable laws and regulations. 

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

Job Location

Istanbul, İstanbul, Turkey

Position Type

Full-Time/Regular