Hi everyone,

we got finally a explanation about the technical issues we had in NCSG
confcall
below the explanation in relation to adobe connect, from the communication
with ICANN secretariat and followed-up by Maryam:

*"The main issue was the faulty AC room, which crashed, and then never
reset itself properly as your attempts to re-dial the audio link never
actually appeared on the Verizon side. They have done technical tests to
see if they experienced network glitches on their end which would have
affected the line coming through, as does happen, but there were none
recorded.*

*The result of this has been as you well know, the creation of a new NCSG
AC room, which, if you make sure to update all your add ons and plug ins,
should have no issue whatsoever, and this goes for participants too. It
also has lead to an extended collaboration program with Verizon, involving
future calls with new operators and strong liaising between both ICANN and
Verizon. The GNSO secretariat has reviewed the call notes which are copied
in to all our bookings and we are satisfied they correctly reflect our
needs and Verizon’s dedication to high levels of service to us.*

*I have reinforced the notion that this is indeed a very specific working
relationship and that efforts need to be made on both sides to maintain the
usually excellent support we receive. Verizon have proven to be very open
to any advice and feedback we can provide them with.*

*If you do wish to go over this in more detail, please reach out Maryam. I
am very sorry that this glitch happened on your watch, I know well how
stressful it can be! On the more positive side, it has helped us build on
the incident and enforce measures we did not have prior to the NCSG call."*

so we can expect more improvement and the webinar this Wednesday went well
without issues. I hope that the technical issues won't hinder members
participation and in particular the new ones. we will continue the work to
get more community tools to support our work.

Best Regards,

Rafik Dammak

ncsg.is & @NCSG_ICANN

---------- Forwarded message ----------
From: Rafik Dammak <[log in to unmask]>
Date: 2015-07-22 2:01 GMT+09:00
Subject: Technical issues NCSG Policy meeting Tuesday 21th July 15:00 UTC
To: "[log in to unmask]" <[log in to unmask]>


Hi everyone,

first thanks for everyone who attended the call today and tried to
participate, in particular the new members.

I want to apologize for the unusual technical issues we had today with
ongoing noise, sounds quality and the adobe connected crashing for some
time. this made the call quite painful for everyone and impeded a good
interaction and participation. the technical support comes from ICANN and
what happened today is definitely unusual. it is really unacceptable that
happened with many new members trying to participate.

I am following-up to find out about the technical issues and get commitment
to solve them. those confcalls are important for us to work and get our
members updated about what going on on GNSO council.
I will give more updates when I get them,

sorry again.

Best,

Rafik Dammak

NCSG Chair