In Canada, when it is, you just have to pay the extra work load and/or material to get it, and they offer you to refine your search instead and work with you on your request. There is no way that a no is acceptable. Big item for transparency and accountability IMO. Nicolas On 06/10/2015 9:47 AM, Karel Douglas wrote: > In some jurisdictions this can be a legitimate reason for denial if > the request is too burdensome.