In Canada, when it is, you just have to pay the extra work load and/or 
material to get it, and they offer you to refine your search instead and 
work with you on your request. There is no way that a no is acceptable.

Big item for transparency and accountability IMO.

Nicolas


On 06/10/2015 9:47 AM, Karel Douglas wrote:
> In some jurisdictions this can be a legitimate reason for denial if 
> the request is too burdensome.