Dear Friends

Greetings. Just a thought. Yes, things went seriously wrong, yes, there is a case to go to the ombudsman,  but should we not spend as much energy on solving a problem then on condemning it?. I was thinking in the last days: “why did staff do that?”, and I have come to the conclusion that they simply did not know better. They need help and they need it in a way they can relate to, understand and use in the day to day process. Yes, they should have consulted, but are there the open channels to do so? The questions for me is, do we have the lines of communications and the trust between those involved to have constructive and effective communication between staff and constituencies? I guess not. Are we non communicating communicators? Pointing fingers at this moment does not get us further and anywhere, searching for ways to avoid similar situations in the future does! Would it not be worthwhile to spend a lot of effort of trying to get the lines of communication open again? 

I know it is not a popular one, but it is a thought.

Klaus