Between 2014 and 2016 (I do not know if this is an ongoing exercise), ICANN commissioned Nielsen to measure the attitudes of the general public towards the domain name system. The surveys were administered in 18 languages, and Internet users globally were asked their opinions and perceptions on different activities within ICANN's remit. Rather than re-invent the wheel polling end-users (aside from the fact that I do not think we have the resources ourselves to obtain a representative sample of end-users, I think this might be something At-Large should be doing), I would suggest that we look more closely at the data from these Nielsen studies, and perhaps try to influence future questions that are asked. There's some helpful data here already. It's how we know in the Next-Generation Registration Directory Service Policy Development Process working group, for instance, that consumers have no idea what WHOIS is or that it contains personal data — before we introduced this data, some other stakeholder groups made the claim that consumers were fully aware of what was within WHOIS and used it to religiously to authenticate a website before making a purchase... the arguments of these stakeholders have not gone away and have instead morphed into a desire for more consumer education on WHOIS, but the point remains, we have great data at our disposal already which we can use to influence discussions — we just have to use it.



Ayden Férdeline
[linkedin.com/in/ferdeline](http://www.linkedin.com/in/ferdeline)



-------- Original Message --------
Subject: End user survey
Local Time: 22 February 2017 9:27 AM
UTC Time: 22 February 2017 09:27
From: [log in to unmask]
To: [log in to unmask]


Hi everyone,

Given that the NCSG's remit is to represent non-commercial interests as well as be a voice for civil society and end users, I'm curious to know if we have ever thought about doing a survey of end user opinions, perhaps in collaboration with anyone researching similar topics?

I'm not sure what questions we would want to pose if this was the case, but the idea in my head is to help better facilitate the incorporation of needs, wants, and challenges faced by the general end user into the PDP.

Have we ever done something like this before?






























Best,
-Michael





__________________

Michael J. Oghia
[iGmena](http://igmena.org/) communications manager
Independent #netgov consultant & editor

Belgrade, Serbia
Skype: mikeoghia
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