Thanks Rafik for the feedback and Maryam for all th efforts.
Cheers
Remmy Nweke
@ITRealms
On Thursday, August 6, 2015, Joy Liddicoat <[log in to unmask]> wrote:
> Thanks Rafik and Maryam for the follow up.
>
>
>
> Joy Liddicoat
>
>
>
> *From:* NCSG-Discuss [mailto:[log in to unmask]
> <javascript:_e(%7B%7D,'cvml',[log in to unmask]);>] *On
> Behalf Of *Rafik Dammak
> *Sent:* Thursday, 6 August 2015 1:01 p.m.
> *To:* [log in to unmask]
> <javascript:_e(%7B%7D,'cvml',[log in to unmask]);>
> *Subject:* [Update] Technical issues NCSG Policy meeting Tuesday 21th
> July 15:00 UTC
>
>
>
> Hi everyone,
>
>
>
> we got finally a explanation about the technical issues we had in NCSG
> confcall
>
> below the explanation in relation to adobe connect, from the communication
> with ICANN secretariat and followed-up by Maryam:
>
>
>
> *"**The main issue was the faulty AC room, which crashed, and then never
> reset itself properly as your attempts to re-dial the audio link never
> actually appeared on the Verizon side. They have done technical tests to
> see if they experienced network glitches on their end which would have
> affected the line coming through, as does happen, but there were none
> recorded.*
>
>
>
> *The result of this has been as you well know, the creation of a new NCSG
> AC room, which, if you make sure to update all your add ons and plug ins,
> should have no issue whatsoever, and this goes for participants too. It
> also has lead to an extended collaboration program with Verizon, involving
> future calls with new operators and strong liaising between both ICANN and
> Verizon. The GNSO secretariat has reviewed the call notes which are copied
> in to all our bookings and we are satisfied they correctly reflect our
> needs and Verizon’s dedication to high levels of service to us.*
>
>
>
> *I have reinforced the notion that this is indeed a very specific working
> relationship and that efforts need to be made on both sides to maintain the
> usually excellent support we receive. Verizon have proven to be very open
> to any advice and feedback we can provide them with.*
>
>
>
> *If you do wish to go over this in more detail, please reach out Maryam. I
> am very sorry that this glitch happened on your watch, I know well how
> stressful it can be! On the more positive side, it has helped us build on
> the incident and enforce measures we did not have prior to the NCSG call."*
>
>
>
> so we can expect more improvement and the webinar this Wednesday went well
> without issues. I hope that the technical issues won't hinder members
> participation and in particular the new ones. we will continue the work to
> get more community tools to support our work.
>
>
>
> Best Regards,
>
>
>
> Rafik Dammak
>
>
>
> ncsg.is & @NCSG_ICANN
>
> ---------- Forwarded message ----------
> From: *Rafik Dammak* <[log in to unmask]
> <javascript:_e(%7B%7D,'cvml',[log in to unmask]);>>
> Date: 2015-07-22 2:01 GMT+09:00
> Subject: Technical issues NCSG Policy meeting Tuesday 21th July 15:00 UTC
> To: "[log in to unmask]
> <javascript:_e(%7B%7D,'cvml',[log in to unmask]);>" <
> [log in to unmask]
> <javascript:_e(%7B%7D,'cvml',[log in to unmask]);>>
>
> Hi everyone,
>
>
>
> first thanks for everyone who attended the call today and tried to
> participate, in particular the new members.
>
>
>
> I want to apologize for the unusual technical issues we had today with
> ongoing noise, sounds quality and the adobe connected crashing for some
> time. this made the call quite painful for everyone and impeded a good
> interaction and participation. the technical support comes from ICANN and
> what happened today is definitely unusual. it is really unacceptable that
> happened with many new members trying to participate.
>
>
>
> I am following-up to find out about the technical issues and get
> commitment to solve them. those confcalls are important for us to work and
> get our members updated about what going on on GNSO council.
>
> I will give more updates when I get them,
>
>
>
> sorry again.
>
>
>
> Best,
>
>
>
> Rafik Dammak
>
>
>
> NCSG Chair
>
>
>
--
____
REMMY NWEKE, Lead Strategist/Group Executive Editor,
DigitalSENSE Africa Media Ltd [*Multiple-award winning medium*]
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