Hi All,
There is an interesting posting under ICANN careers for new staff
members for Registrant Services Director: "The right person for the
role will build a team to develop and maintain a range of services and
activities to support the needs of Domain Name Registrants." Akram
Atallah, head of the Global Names Division, of ICANN decided there was a
need for this position - and I agree.
Here's the posting... hopefully we can find great people to apply!
Best,
Kathy
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Registrant Services Director
Tracking Code
213779-025
Job Description
ICANN has an exciting new opportunity for a Registrant Services
Director. The right person for the role will build a team to develop
and maintain a range of services and activities to support the needs
of Domain Name Registrants. It involves participation in a number of
cross-organizational projects in areas such as registrant rights,
contract interpretations and compliance, operations, legal policy
definitions and implementation with a strong focus on
multi-stakeholder collaboration. This is a full time position
reporting to President, Global Domains Division.
* Build and lead a team of highly talented Global Services
professionals based in various locations around the globe.
* Work with the Multistakeholder community to define the services
that meet the needs of Registrants around the globe.
* Oversee the development of services from planning to execution,
delivery and maintenance.
* Become the Registrant Community advocate within ICANN and
represent their needs to other teams across the organization.
* Develop and implement educational outreach programs to assist
registrants in understanding ICANN services available to them
* Interface with technical, operational, legal and other
cross-functional teams to continuously improve services.
* Create and provide regular metrics to manage, measure, and
report progress to key stakeholders, management, and staff.
* Achieve functional consistency and accuracy through documented
functional processes and procedures.
* Be an exceptional team player and comfortable in working in a
highly diverse, multi-cultural environment.
Required Skills
* Ability to adapt to new technologies, organizational and
procedural changes and to work independently and within working
groups with minimal supervision on complex, non-routine issues.
* Strong oral and written communication skills in English language
with additional languages a plus.
* Ability to create persuasive arguments with excellent
negotiation skills
* Extroverted and inclined to networking
* A commitment to public service and the protection of others
* Broad understanding of technical issues involving the Internet
and DNS industry.
* Detail-oriented and organized with the ability to multi-task.
* Active listening skills in daily interactions with internal and
external stakeholders around the globe.
* Willingness to work long hours
* Ability to travel 40% of the time.
*
Required Experience
* Prior international experience is a plus.
* BA or BS degree, MS or MBA preferred. Advanced degree in
engineering or systems is highly desirable.
* 8+ years working in product/service management in the domain
name industry with an advanced degree or 12 years with a
bachelor's degree.
* Be comfortable working in a fast paced, multi-cultural team
environment.
ICANN is a nonprofit public benefit corporation responsible for the
global coordination of the Internet's system of unique identifiers.
These include domain names as well as the addresses used in a
variety of Internet protocols. Computers use these identifiers to
reach each other over the Internet. Careful management of these
resources is vital to the Internet's operation, so ICANN's global
stakeholders (Registrars, Registries, Internet user groups, etc.)
meet regularly to develop policies that ensure the Internet's
ongoing security and stability. Salary commensurate with experience
and qualifications.
ICANN is an Equal Employment Opportunity Employer and does not
discriminate based on race, color, religion, national origin,
ancestry, citizenship, marital status, veteran status, physical or
mental disability, sex, sexual orientation, age or other protected
characteristics and complies with all applicable laws and regulations.
All resumes should accompany a well written cover letter (first
impressions are everything). Tell us why you are the best person for
the job. Only those with comparable skills will be contacted. No
phone calls or email please.
Job Location
Istanbul, I.stanbul, Turkey
Position Type
Full-Time/Regular
https://icann-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=213779&company_id=16025&version=1&source=ONLINE&jobOwner=973076&aid=1
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