Hi Ayden,

Thank you for this context. I didn't know this, and am now wondering how
(or rather, if) we could/should encourage this kind of surveying to
continue. I wonder, for instance, if ICANN found the surveying useful.

Best,
-Michael

On Wed, Feb 22, 2017 at 4:00 PM, Ayden Férdeline <[log in to unmask]>
wrote:

> Between 2014 and 2016 (I do not know if this is an ongoing exercise),
> ICANN commissioned Nielsen to measure the attitudes of the general public
> towards the domain name system. The surveys were administered in 18
> languages, and Internet users globally were asked their opinions and
> perceptions on different activities within ICANN's remit. Rather than
> re-invent the wheel polling end-users (aside from the fact that I do not
> think we have the resources ourselves to obtain a representative sample of
> end-users, I think this might be something At-Large should be doing), I
> would suggest that we look more closely at the data from these Nielsen
> studies, and perhaps try to influence future questions that are asked.
> There's some helpful data here already. It's how we *know* in the
> Next-Generation Registration Directory Service Policy Development Process
> working group, for instance, that consumers have no idea what WHOIS is or
> that it contains personal data — before we introduced this data, some other
> stakeholder groups made the claim that consumers were fully aware of what
> was within WHOIS and used it to religiously to authenticate a website
> before making a purchase... the arguments of these stakeholders have not
> gone away and have instead morphed into a desire for more consumer
> education on WHOIS, but the point remains, we have great data at our
> disposal already which we can use to influence discussions — we just have
> to use it.
>
> Ayden Férdeline
> linkedin.com/in/ferdeline <http://www.linkedin.com/in/ferdeline>
>
>
> -------- Original Message --------
> Subject: End user survey
> Local Time: 22 February 2017 9:27 AM
> UTC Time: 22 February 2017 09:27
> From: [log in to unmask]
> To: [log in to unmask]
>
> Hi everyone,
>
> Given that the NCSG's remit is to represent non-commercial interests as
> well as be a voice for civil society and end users, I'm curious to know if
> we have ever thought about doing a survey of end user opinions, perhaps in
> collaboration with anyone researching similar topics?
>
> I'm not sure what questions we would want to pose if this was the case,
> but the idea in my head is to help better facilitate the incorporation of
> needs, wants, and challenges faced by the general end user into the PDP.
>
> Have we ever done something like this before?
>
> Best,
> -Michael
> __________________
>
> Michael J. Oghia
> iGmena <http://igmena.org/> communications manager
> Independent #netgov consultant & editor
>
> Belgrade, Serbia
> Skype: mikeoghia
> Twitter <https://www.twitter.com/MikeOghia> *|* LinkedIn
> <https://www.linkedin.com/in/mikeoghia>
>
>
>